Instant tax refunds carry steep costs

It's a familiar scene at tax preparation services across the country. A client is told they're entitled to a refund, and then that they should get their money in a few weeks.

Then they learn they have the option of getting it right away. That same day, in fact. By cheque or loaded onto a debit card.

It's a deal that 1,068,395 Canadians took last year, according to the Canada Revenue Agency.

But it comes with a catch — a fee that can be as high as 15 per cent of the refund in certain cases.

Tax discounting

Tax discounting, as it's called, has become a major part of the business at tax preparation firms in Canada.

At H&R Block, more than 820,000 clients signed up for instant refunds last year — about 40 per cent of the two million or so returns the company processed. At the number-two chain in Canada, Liberty Tax Service, about 35 per cent of clients, or a little more than 100,000 people, received instant refunds for the 2010 tax year.

These instant refunds come at a cost, of course. The Tax Rebate Discounting Act of 1985 spells it all out.

Discounters are allowed to charge no more than 15 per cent on the first $300 of the refund and five per cent of anything above that.

So those getting a $300 refund would be charged $45 to get instant access to their money. A $1,000 refund would attract a fee of $80. A $1,600 refund — close to the average refund last year, according to the CRA — would result in a fee of $110.

Who agrees to pay $110 to get their tax refund instantly, given that the CRA can process and deliver a refund in as little as two weeks?

By the same token, why don't people do their own taxes or, if they're eligible, use inexpensive online tax programs or the services of one of the many free income tax clinics offered by community centres or accounting volunteers?

Those who work in the field say there are several answers to these questions. For one, they say the income tax return isn't an easy form to negotiate for many Canadians.

But the other reason is more of a pocketbook one: filing yourself or going to a free tax clinic means having to wait for your money. To get an instant refund, you have to pay a tax preparation service that offers discounting.

Instant cash

The big tax discounters acknowledge that many of the people who take advantage of instant refunds need the money right away.

"Sometimes, it's a case of 'if I don't get an instant refund, I don't make my rent'," says Cleo Hamel, a senior tax analyst at H&R Block in Calgary.

But she also says that a wide range of clients choose the instant refund route — people who are paying back an RRSP loan or going on a trip or those who simply want the money right away. "I think it's a misconception that it's just poor people."

And while $110 does seem to be a hefty charge for what can amount to a two-week loan of $1,490 (a $1,600 refund less the fee), the discounters point out that the fee does include the cost of preparing the return.

"Yes, the larger refunds are more costly," says Karen Strongoli, director of operations at Liberty Tax Service. But for smaller refunds, she says it can actually be cheaper to get an instant refund than pay Liberty's tax preparation fee and then wait for the refund.

Liberty, like the other tax discounters, discounts a $300 refund by $45, but that includes the cost to prepare and file the return. The client walks out with $255 that day and the $45 is less than most firms charge to prepare a return.

"All customers are given a choice," Strongoli says. "We always tell them the fees. Sometimes, the clients say, 'I'll wait the 10 days'." But more than a third of the time, they choose the "now" option.

When you are desperate

The tax refund has become a big part of the income stream for many low-income Canadians. Many tax credits are distributed through the tax system. And it's the least well-off who are eligible for many of those credits.

WoodGreen Community Services, which caters to lower income people in Toronto's east end, runs a free income tax clinic that more than 1,000 people attended last year.

The average income of the clients that clinic served was less than $12,000. Most received refunds, but not instant refunds. Coordinator Bonnie Yeung says she hasn't seen the two or three-week wait for a refund being a big issue for the clinic's clients.

But she acknowledges that many of them don't know much about the tax system. "Many don't know that instant refunds are available."

For those who do know, it can be a tough sell to have people wait a few weeks to get all their money. "We try to tell them that they don't need to pay $40 or $50 to get their taxes prepared, they can get it done here for free," says Viji Naguleswaran, a community financial worker at St. Christopher House, which caters to lower income residents in Toronto.

Still, it often comes down to personal circumstances. Are these people willing to give up some of that precious refund to get their hands on money now?

"The issue is cash flow," says Rick Eagan, community development coordinator at St. Christopher House. "When you're desperate, 15 days can make a big difference."